Customer Service

Product and stock

The original product may differ from the picture. For example, colors can be slightly different on the picture.
It is possible that a product is out of stock. We can’t guarantee that this product will be back in stock. For more information, you can always contact us.


Payment options
You can use iDEAL, Visa, MasterCard and Maestro to pay for your order. We take your security very seriously, therefore your details are safe with us.

We take fraud very seriously too, so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer.


Delivery time
We aim to deliver your order as soon as possible. Mostly we deliver within two weeks, but we can’t guarantee this, because the delivery time depends on several factors, like the shipping location and the size of the package.

Shipping costs
Shipping costs are calculated automatically at the checkout page when you enter the destination.

Customs and import charges
In most cases, any customs or import duties are charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel.

Returns and refunds

Return policy
If you want to return a faulty or incorrect item, please contact us with your order details, so we can provide you of a suitable option to return your order.

Return costs
Depending on the options available in your country, you’ll be responsible for the cost of returning any items. Make sure you use a postal service that insures you for the value of the items you are returning and obtain proof of posting.

Damaged return package
The goods are your responsibility until they reach our warehouse, so make sure they’re packed up properly and can’t get damaged on the way.